MIGRATION
The voice of the customer has not always figured loudly, yet they must adopt new Schemes that are not a 100% match to what they are used to.
New Direct Debit mandates may have to be signed, IBAN + BIC should be used instead of BBAN and a local ‘sort code’: it’s a lot of work.
Where is the case for the customer to migrate by volition?
Who will apply the carrot and the stick?
What about important services that do not feature in the pan-European Schemes?
